Privacy Policy

South Tyne Traction Engine Society

Effective Date: 30 September 2026

1. Introduction

South Tyne Traction Engine Society (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase tickets, contact us, or interact with us online.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

South Tyne Traction Engine Society operates this website and is the data controller responsible for the personal information collected through it.

3. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Information contained in enquiries or messages sent to us
  • Ticket booking information
  • Payment-related information (processed securely through third-party payment providers)

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage information
  • Pages visited
  • Date and time of visits
  • Referral source

This information is collected through cookies and analytics technologies, including Google Analytics.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and communications
  • Process ticket purchases and bookings
  • Administer events and activities
  • Manage website operations
  • Improve website performance and user experience
  • Monitor website usage through analytics
  • Meet legal and regulatory obligations
  • Prevent fraud and misuse of our services

We will only use your information where we have a lawful basis to do so.

5. Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract

Where processing is necessary to provide services you have requested, such as ticket purchases.

Legitimate Interests

For website administration, security, fraud prevention, and improving our services.

Consent

Where you have given consent, such as for non-essential cookies and marketing communications.

Legal Obligation

Where we are required to comply with legal or regulatory obligations.

6. Ticket Sales and Payment Processing

When purchasing tickets through our website, your information may be processed by third-party ticketing and payment providers.

We do not store full payment card details on our systems. Payment information is handled securely by the payment service provider in accordance with industry security standards.

We encourage users to review the privacy policies of any third-party ticketing or payment providers used through our website.

7. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve its performance.

Google Analytics may collect information including:

  • Pages viewed
  • Length of visit
  • Device and browser information
  • General geographic location
  • Referral source

Google may process this information on our behalf in accordance with its privacy practices.

Analytics cookies will only be used where required consent has been provided.

8. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Ticketing service providers
  • Payment processors
  • Website hosting providers
  • IT support providers
  • Professional advisers where necessary
  • Government or regulatory authorities where required by law

All third parties are required to process personal information securely and lawfully.

9. Data Retention

We keep personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Alteration
  • Disclosure
  • Misuse

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests
  • Request transfer of your data to another organisation
  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the “contact us” web page.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Please review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or website functionality.

Any changes will be published on this page together with the revised effective date.